Refund and cancellation policy

Cancelling

• Cancel from your Account page. Cancelling stops the next renewal.
• You keep access until the end of the period you already paid for.
• If you start with a free trial, you are not charged for it. Cancel before it ends to avoid being charged.

Refunds within 15 days

• You can ask for a refund of a membership payment within 15 days of the payment date. This covers first payments and renewals.
• If the request is approved, we refund that payment to the original payment method, including the taxes charged on it.
• Approved refunds are started promptly. Your bank or payment provider decides how long it then takes to show in your account, which is usually a few business days.

After 15 days

Payments are not refundable after 15 days. Cancelling stops future renewals, and you keep the plan until the paid period ends.

Always refunded

• A payment taken twice for the same period.
• A charge made after you had cancelled in time.
• A payment where the service was not delivered because of a fault on our side.

When a refund may be declined

We may decline a refund for an account that was suspended or closed for breaking our Terms of Use or content guidelines.

How to ask

Write to support@vupage.com from your account email, with the payment reference or date. We will reply with the outcome. See also our Payment terms.