Payment terms

Plans and prices

• Each plan, what it includes and its price are shown on the pricing page and again before you pay.
• Prices are shown in the currency available for your country. Taxes, where they apply, are shown at checkout.
• We may change prices or plan features. If a change affects you, we will tell you before it applies, and it applies from your next renewal.

Free trial

Where a free trial is offered, its length is shown when you start it. It does not need a payment, and a trial that is not upgraded ends without a charge.

How payment works

• Payments are handled by our payment partners, such as Razorpay, Stripe or PayPal. Your card or account details go to them, not to us, and we do not store full card numbers.
• By paying you confirm that you are allowed to use the payment method.
• You will receive a confirmation, and a receipt, for each payment.

Renewals

Paid memberships renew for the same period until you cancel. Cancelling stops the next renewal, and you keep access until the paid period ends. See the refund and cancellation policy.

Failed payments

If a renewal payment fails, your plan moves to a past due state and you have a short grace period to fix it, with your Pages and data kept. If it is not fixed in that time, the membership expires and its paid features stop. Your Pages and data are kept, and you can pay again at any time.

Changing plan

You can move to another plan at any time from your Account page. What you are charged, and from when, is shown before you confirm.

Disputes

If something looks wrong on a payment, write to support@vupage.com first. We will look into it quickly and fix genuine mistakes.